DSC Office Systems - DSC’s Copier Troubleshooter

DSC’s Copier Troubleshooter

At DSC Office, we want to help you be a good steward of your resources. Our experienced service staff has put together this list of common copier and printer symptoms, what is causing the problem and several potential solutions.

Often, our customers can solve the problem themselves without incurring the cost of a service call.

– Just another reason our customers love us!

If you are experiencing copier jamming, poor copy quality, or other copier or printer issues and can’t solve it with our troubleshooter, then call us.

For Copier/Printer Service or Repair

Call 513-821-1199 - email service@DSCoffice.com

We aren’t the biggest, just the best at serving our customers

Fix it yourself and save a repair call - Just another reason our customers love us!

Common Copier Problems (click selection below to see possible solutions)

Copier Jamming Issues

There are many causes for paper jams in your copier. If you are experienced in troubleshooting copiers and printers, you may have probably already:

Taken the paper out and fanned it
Made sure it is square in the tray and it’s not over filled
Looked to be sure the tray paper setting matches the paper size you are printing
Checked that nothing is on the document feeder covering the sensors that indicate paper size

There is one more common paper jam problem that is more complex than the already stated solutions. If you are running thicker paper than normal (cover stock, 70# color laser copy, envelopes etc.) you need to change the tray paper settings to thicker paper and then match that in the printer properties. There are several settings and usually are indicated by thick 1, 2, 3, 4, 5 or envelope settings.

The best measurement for paper is NOT the # or lb size on the label.
The best measurement is the g/m2. That is grams per square meter.

For instance 65# Cover is heavier than 67# Bristol. It is clearer to understand thickness with the gsm or g/m2 measurement. If the gsm is higher, then the paper is thicker.

Copier Quality Problems

Symptom	Problem	Solution
Streak or band in copies	Color drum issue	Call for service
Dots on copy	Copy glass is dirty	Clean glass
Narrow line down copy	Slit glass is dirty	Clean slit glass – If you don’t know what slit glass is, then call us and we will explain
Fading print on copy	If you have an OKI, then LED’s have become coated	Clean LED’s Call for service if no improvement
	Low toner	Replace toner cartridge or drum Call for service
	Problem with drum	Call for service
Copies have blank areas	Problem with drum	Call for service
Excessive toner on copy	Drum or settings issue	Check settings or call for service
Prints from glass but not document feeder	Slit glass has become milky	Clean slit glass – If you don’t know what slit glass is, then call us and we will explain

Your Copier Is Dead – R.I.P. – What do you mean by dead?

Symptom	Problem	Solution
No Power	Lacks connection to electricity	Is power cable it plugged into outlet? Is power cable plugged into back of copier? Has a fuse been tripped? Call for service
Has Power – Not Working	Copier has gotten confused and needs to reset.	Turn off and turn on. Call for service
Has Power – Not Working	Network issue	Call for service

Warning Status Lights

Symptom

Problem

Solution

A warning status light is on

You’ve tried to address the issue, but the light is not going out.

Warning lights can be confusing. Check the owner’s manual to confirm that you are interpreting the warning light correctly.

Call for service

Waste Toner Light is on

Waste toner receptacle is full

Check the owner’s manual to determine if replacing the waste toner receptacle requires a service call.

Keep an extra waste toner receptacle handy for future use

If you are experiencing copier jamming, poor copy quality, or other copier or printer issues and can’t solve it with our troubleshooter, then call us.

For Copier/Printer Service or Repair

Call 513-821-1199 - email service@DSCoffice.com

We aren’t the biggest, just the best at serving our customers